Privacy Policy

We collect personal information you provide when creating an account, placing an order, or contacting us. This includes your full name, email address, shipping address, phone number, and payment details. Payment information is processed exclusively by Stripe. Pulpoffe never stores raw card data on our systems.

We also collect technical data automatically, including your IP address, browser type, device identifiers, pages visited, and time spent on the site. This is collected through cookies and analytics tools to improve your browsing experience.

We use your personal information to:

• Process, fulfil, and track your orders
• Send order confirmations, shipping updates, and delivery notifications
• Manage your account and respond to enquiries or support requests
• Improve our website functionality, product range, and customer experience
• Send promotional communications, only with your explicit consent
• Comply with applicable legal obligations under Indian law

We use essential session cookies to maintain your shopping cart and authentication state. Analytics cookies help us understand how visitors navigate the site. We do not deploy third-party advertising or tracking cookies. You may disable non-essential cookies in your browser settings at any time, though this may affect certain site features.

Payments on pulpoffe.com are processed by Stripe, Inc., a PCI DSS compliant payment platform. When you complete a purchase, your card details are transmitted directly to Stripe over an encrypted connection and governed by Stripe's Privacy Policy. We receive only a transaction token and the last four digits of your card for order reference purposes.

We do not sell, rent, or trade your personal information. We may share data with trusted partners strictly to fulfil your orders:

• Shipping and logistics partners for order delivery
• Stripe for secure payment processing
• Email service providers for transactional communications
• Legal authorities if required by applicable Indian law

We handle all personal data in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. You have the right to review, correct, or withdraw consent for use of your personal data at any time by contacting us.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements. Order records are retained for a minimum of 5 years as required under Indian tax regulations.

To access, correct, or request deletion of your personal data, please write to us at privacy@pulpoffe.com or by post to: Pulpoffe, Karnataka, India. We will respond to all data requests within 30 days.